Terms & Conditions
These terms apply to services supplied by Hydronix. By engaging Hydronix to perform work, you agree to these terms unless otherwise agreed in writing.
Quotes and pricing
Prices and quotations are based on the information available at the time they are provided.
Where additional faults, parts or work are identified after work begins, Hydronix will advise the customer before carrying out significant additional work wherever reasonably possible.
Our standard repair appointment includes the first 30 minutes for $167 including GST. There is no additional call-out fee on top of this appointment charge.
A full hydronic boiler and system service is $349 including GST, unless otherwise stated or agreed.
Installation and upgrade work is quoted separately.
Appointments
Customers should ensure reasonable access to the boiler, heating system, radiators and other equipment requiring inspection or repair.
If an appointment cannot proceed because suitable access has not been provided, charges may apply for time or travel already incurred.
Parts and materials
Replacement parts and materials may be charged in addition to labour unless they are specifically included in a written quotation.
Where manufacturer warranties apply to parts or equipment, those warranties remain subject to the manufacturer’s conditions.
Payment
Payment is due in accordance with the invoice or quotation provided by Hydronix.
Existing systems
Hydronic heating systems can contain ageing or previously installed components that may have faults not visible during an initial inspection.
Hydronix is not responsible for unrelated faults or failures in existing equipment that occur after work has been completed.
Workmanship
Hydronix carries out work with reasonable care and skill and in accordance with applicable requirements.
Nothing in these Terms & Conditions excludes any rights or remedies that cannot legally be excluded under Australian consumer law.
Customer-supplied equipment
Where a customer supplies equipment, parts or materials, Hydronix cannot guarantee their suitability, condition or manufacturer warranty.
Website information
Information on the Hydronix website is provided as general information. Heating requirements, running costs, energy savings and system performance vary depending on the property, equipment, installation, usage and energy prices.
Contact
For questions regarding these terms, contact:
Hydronix
Phone: 0413 452 452
Email: adam@hydronixheating.com.au
ABN 98 691 790 075
BPC Licence 112774